Carol came to Employee Retention Solutions with the merger of Nagel Consulting LLC where she gained knowledge of the broker side of benefits. Prior to that, she gained an extreme amount of knowledge in the Human Resources and benefits field during her 23 years with Catholic Charities of the Diocese of Rochester, where she was instrumental in improving numerous HR and benefits processes during that time, as well as serving up to 700+ employees with various HR-related issues. She resides in Spencerport with her husband Jim. They have 2 married sons and 4 grandchildren who are the light of her life. Together she and Jim love traveling, playing golf, watching the Buffalo Bills, and attending major league baseball games.